Cookie Policy and Related Disclosures

1. What Are Cookies?

Cookies are small text files that websites place on your browser or device. They help websites remember information about your visit, maintain functionality, improve security, understand how the Services are used, and provide a better user experience.

We may also use similar technologies, including pixels, web beacons, local storage, SDKs, tags, and similar tracking technologies. For simplicity, we refer to these technologies collectively as “Cookies.”

2. How Travellios Uses Cookies

Travellios may use Cookies for the following purposes:

A. Strictly Necessary Cookies

These Cookies are required for the Services to operate properly.

They may be used to:

• Maintain login and account sessions.
• Keep users securely signed in.
• Support booking and payment processes.
• Maintain shopping or booking information during a session.
• Protect against fraud, abuse, and unauthorized activity.
• Maintain website and application security.
• Support essential functionality and system operations.

Because these Cookies are necessary for the operation and security of the Services, disabling them may cause certain features to stop working.

B. Functional Cookies

Functional Cookies help us remember choices and preferences so that we can provide a more convenient experience.

They may remember:

• Language preferences.
• Regional or display preferences.
• Certain account or application settings.
• Previously selected options where necessary for the requested functionality.

C. Analytics and Performance Cookies

We may use analytics technologies to understand how visitors and users interact with Travellios.

These technologies may help us understand:

• Which pages or features are used.
• How users navigate through the Services.
• Website performance.
• Errors or technical problems.
• General usage trends.
• How we can improve the Services.

Travellios uses analytics information in aggregated or de-identified form and does not use it to identify individual users, except to investigate security incidents or fraud.

D. Security and Fraud Prevention Technologies

Travellios and its service providers may use Cookies and similar technologies to detect suspicious activity, prevent fraud, protect accounts, and maintain the integrity of bookings and transactions.

These technologies may help identify:

• Unusual login activity.
• Automated or malicious activity.
• Potential fraud.
• Abuse of the Services.
• Unauthorized access attempts.

E. Advertising and Marketing Technologies

If Travellios uses advertising or marketing technologies, those technologies may collect information about your interaction with our website or Services to help us understand marketing performance or provide relevant communications.

Travellios will not use advertising Cookies unless permitted by applicable law and, where required, after obtaining the appropriate consent. Where a state privacy law treats advertising Cookies as a sale or sharing of personal information, you may opt out through the Cookie Preferences link.

3. Third-Party Cookies

Some Cookies may be placed by third-party service providers that perform services for Travellios.

These providers may include providers supporting:

• Website analytics.
• Payment processing.
• Identity verification.
• Fraud prevention and security.
• Customer communications.
• Website functionality.
• Marketing or advertising, where applicable.

Third parties may process information according to their own privacy policies and contractual obligations. Providers that place Cookies on behalf of Travellios may use that information only to perform services for Travellios under a written contract.

Travellios does not control the privacy practices of independent third parties. We encourage users to review the applicable third-party privacy policies where appropriate.

4. Identity Verification

Travellios may use a third-party identity verification provider to verify certain users.

Travellios does not ask users to upload identity documents directly to Travellios for storage as part of its identity verification process. Where identity verification is required, the verification process may be performed by a third-party verification provider.

The verification provider may process information such as:

• Legal name.
• Date of birth.
• Government-issued identification information.
• Biometric information used for identity verification or matching, where applicable.

Travellios does not use Cookies to replace or independently perform identity verification.

For additional information about verification information and how it is handled, please review our Privacy Policy and the Travellios Biometric Information Notice and Release.

5. Payment and Booking Technologies

Travellios may use third-party payment, airline booking, reservation, and travel technology providers.

These providers may use Cookies or similar technologies as necessary to:

• Process transactions.
• Maintain secure sessions.
• Prevent fraud.
• Complete bookings.
• Provide requested services.
• Maintain technical functionality.

Payment information may be processed directly by the applicable payment provider in accordance with its privacy and security practices.

Travellios does not use Cookies to collect or store your complete payment-card number for its own purposes.

6. Your Cookie Choices

Depending on your location and applicable law, you may have choices regarding certain Cookies.

You may be able to:

• Accept or reject non-essential Cookies through the Cookie Preferences link in the footer of every page and in the settings menu of the mobile application.
• Change your browser settings to block or delete Cookies.
• Use privacy controls provided by your browser or device.
• Opt out of certain analytics or advertising technologies where applicable.

Please note that disabling or deleting certain Cookies may affect the functionality, security, or availability of portions of the Services.

Strictly necessary Cookies generally cannot be disabled through our preference mechanism because they are required for essential functionality.

7. Browser Controls

Most web browsers allow you to control Cookies through their settings.

Depending on your browser, you may be able to:

• Delete existing Cookies.
• Block future Cookies.
• Receive notifications when Cookies are being placed.
• Block third-party Cookies.

If you use multiple browsers or devices, you may need to configure Cookie preferences separately on each one.

8. Do Not Track Signals

Some browsers and devices provide a “Do Not Track” (DNT) setting.

Travellios does not currently respond to DNT signals. Travellios treats a Global Privacy Control signal as a request to opt out of advertising Cookies where applicable law requires.

Where required by applicable law, Travellios will comply with applicable requirements concerning browser-based privacy signals and opt-out mechanisms.

9. Cookies Used for Security

Some Cookies and similar technologies may be necessary to maintain the security of your account, booking, payment, and interactions with Travellios.

Attempting to disable security-related technologies may prevent you from using certain features or completing certain transactions.

10. Cookies and Personal Information

Cookies may collect information that can be associated with you or your device.

Depending on how the Services are used, information collected through Cookies may include:

• IP address.
• Device or browser information.
• Operating system.
• General location information derived from technical information.
• Pages or screens viewed.
• Date and time of visits.
• Referring website.
• Interaction with features.
• Session and authentication information.
• Booking or account-related technical information.

Travellios handles personal information collected through Cookies in accordance with its Privacy Policy and applicable law.

11. Data Retention

The retention period for Cookies varies depending on their purpose.

Some Cookies are temporary and expire when you close your browser. Other Cookies may remain on your device for a longer period or until you delete them. The Cookie Preferences tool lists each Cookie Travellios uses, its purpose, and how long it lasts.

Travellios and its service providers may retain information associated with Cookies for periods reasonably necessary to:

• Provide the Services.
• Maintain security.
• Complete transactions.
• Analyze and improve the Services.
• Meet legal, regulatory, accounting, or dispute-resolution requirements.

12. Children's Privacy

Travellios does not knowingly use Cookies to collect personal information from children in violation of applicable law.

Accounts are limited to adults 18 or older, and the Services are not directed to children under 13.

If you believe that a child has provided personal information to Travellios inappropriately, please contact us.

13. Changes to This Cookie Policy

Travellios may update this Cookie Policy from time to time to reflect changes in:

• Our Services.
• Technology.
• Third-party providers.
• Legal or regulatory requirements.
• Our privacy and security practices.

When we make changes, we will update the “Last Updated” date above. Where required by law, we will provide additional notice or obtain consent.

14. Related Privacy Disclosures

This Cookie Policy is part of Travellios's broader privacy framework.

For information about how Travellios collects, uses, protects, and discloses personal information, please review our Privacy Policy.

Our Privacy Policy may address, among other things:

• Personal information collected from users.
• Identity verification.
• Booking and travel information.
• Payment information.
• Communications.
• Information shared with service providers.
• Government or law-enforcement requests.
• Data security.
• Data retention.
• User privacy rights.
• Requests to access, correct, or delete information.

15. Law Enforcement and Government Requests

Travellios may disclose personal information, including information associated with Cookies or similar technologies, when required or permitted by applicable law.

Travellios may disclose information to appropriate law-enforcement or government authorities when legally required, including in response to:

• A valid subpoena.
• Court order.
• Legal process.
• Government request backed by legal authority.
• Law-enforcement investigation supported by legal process.
• Other legally enforceable requirement.

Travellios does not otherwise sell or disclose identity-verification information to third parties for their independent purposes except as described in our Privacy Policy or as permitted or required by applicable law.

16. Contact Us