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Delete Your Account

Close your Travellios account at any time

You can delete your Travellios account yourself, in the app or on the web. We confirm it with a code sent to the phone number on your account, then close the account straight away.

In the app

  1. Sign in and open the Profile tab.
  2. Choose Delete account.
  3. Read what will happen, then continue.
  4. Enter the code we text to your phone to confirm.

On the web

  1. Sign in at travellios.com and open Account.
  2. Scroll to Delete account at the end of the page.
  3. Choose Delete my account.
  4. Enter the code we text to your phone to confirm.

If something is still in progress

An account can't be deleted while something it owes or is owed is still open. We list each item and what to do about it:

  • An upcoming trip — cancel the booking, or wait until it has been flown.
  • A companion fee held in escrow, as traveller or as companion — wait until the trip is settled.
  • An open dispute — wait until it is resolved.
  • A payout, refund or order cancellation still being processed — wait until it completes.

What happens when you delete

  • You are signed out on every device, and the account can no longer sign in.
  • Notifications to your devices stop.
  • If you offer companion service, you stop appearing in companion search.
  • No payment is taken or refunded by deleting your account.

30 days later your personal details are removed: your name, phone number, email, date of birth, identity and travel documents, address, saved travellers, drafts, sessions, devices and notifications. Your phone number and email are freed, so you can register again with them.

What we keep, and why

Some records are transactions with other people, airlines and payment providers, so they are kept after your account is deleted, attributed to an anonymised account rather than to your name:

  • Bookings and tickets, including traveller names as ticketed by the airline.
  • Payments, refunds and payouts.
  • Companion contracts, signed agreements and disputes.
  • Messages and ratings that belong to those contracts, shown as from a deleted user.

We keep these to maintain transaction records, resolve disputes, prevent fraud and meet legal, tax and accounting obligations, as our Privacy Policy describes.

Changed your mind?

For 30 days after you delete it, your account can be restored with everything in it. Email support@travellios.com from the email address on the account, or tell us its phone number. After 30 days it can't be restored.

Can't sign in to delete your account yourself? Email support@travellios.com and we'll help.