Safety Policy and User Conduct Requirements

1. General Safety Requirements

All users must:

• Act honestly, respectfully, and responsibly at all times.
• Follow applicable laws, airport rules, airline policies, immigration requirements, and security procedures.
• Provide accurate and truthful information to Travellios.
• Follow reasonable safety instructions provided by Travellios, airlines, airports, government authorities, or emergency personnel.
• Immediately report safety concerns, suspicious activity, threats, harassment, or other serious incidents to Travellios and, when appropriate, the relevant authorities.

Travellios may take reasonable action when a user's conduct creates a safety, security, legal, or operational concern.

2. Prohibited Conduct

Users must not:

• Threaten, intimidate, harass, abuse, or discriminate against another person.
• Engage in violence, physical intimidation, or threatening behavior.
• Engage in sexual harassment, unwanted sexual behavior, exploitation, or inappropriate physical contact.
• Use Travellios to facilitate illegal activities.
• Provide false, misleading, fraudulent, or impersonated information.
• Attempt to bypass Travellios verification, payment, security, or account controls.
• Use another person's account or allow another person to use their account.
• Attempt to obtain another user's personal information without authorization.
• Record, photograph, or share another person or their personal information without that person's consent.
• Use the Travellios platform for purposes unrelated to travel booking or the agreed travel-support service.

3. Drugs, Prohibited Items, and Baggage Safety

Users must comply with all applicable laws and airline, airport, customs, and security requirements concerning baggage and prohibited items.

A Service Provider must never accept, carry, transport, store, or deliver any package, baggage, item, document, or other property on behalf of another person, including a Service Taker.

Service Providers must remain vigilant regarding:

• Drugs or controlled substances.
• Weapons or dangerous items.
• Explosives or hazardous materials.
• Prohibited or restricted goods.
• Unknown packages or sealed items.
• Items that may violate customs, immigration, airline, or airport regulations.

When a Service Taker's baggage is checked, collected, or transferred, the Service Taker keeps possession of it, and the Service Provider assists only while the Service Taker is present and watching.

If a user becomes aware of suspicious, prohibited, or potentially dangerous items, they should not transport or handle them and should notify the appropriate airline, airport security, law-enforcement authority, or Travellios as appropriate.

4. Service Provider Safety Responsibilities

Service Providers are responsible for providing the agreed service in a safe, lawful, and respectful manner.

Service Providers must:

• Remain with the Service Taker when required by the agreed service.
• Provide reasonable assistance within the scope of the booked service.
• Follow airport and airline security procedures.
• Never leave a Service Taker in an unsafe situation when the agreed service requires assistance.
• Never request or pressure a Service Taker to engage in illegal or unsafe activity.
• Immediately notify Travellios if they are unable to complete the agreed service because of an emergency or other serious circumstance.

Service Providers must not use their role to solicit unrelated business, money, personal favors, or inappropriate relationships from Service Takers.

When a Service Taker is under 18, the Service Provider must follow the parent or legal guardian instructions recorded in the Journey Contract, must stay with the minor in public or airline-supervised areas, and must complete the handover only to the adult named in the Journey Contract.

5. Service Taker Safety Responsibilities

A Service Taker must never accept, carry, transport, store, or deliver any package, baggage, item, document, or other property on behalf of another person, including a Service Provider.

Service Takers must remain vigilant regarding:

• Drugs or controlled substances.
• Weapons or dangerous items.
• Explosives or hazardous materials.
• Prohibited or restricted goods.
• Unknown packages or sealed items.
• Items that may violate customs, immigration, airline, or airport regulations.

Service Takers are responsible for:

• Providing accurate travel and service information.
• Following airline, airport, immigration, customs, and security requirements.
• Communicating their reasonable support needs accurately.
• Treating Service Providers respectfully.
• Not asking a Service Provider to carry prohibited, restricted, suspicious, or unknown items.
• Not requesting assistance that is outside the agreed scope of service or creates an unreasonable safety risk.

Travellios does not replace airline, airport, medical, emergency, or professional assistance services.

6. Emergency Situations

In an emergency, users should contact the appropriate emergency service, airport personnel, airline personnel, or local authorities first when immediate assistance is required. In the United States, call 911.

Travellios may provide reasonable platform support, but Travellios is not an emergency response service and cannot guarantee immediate intervention in an emergency.

Users should not place themselves or another person at unnecessary risk while attempting to provide assistance.

7. Harassment, Discrimination, and Abuse

Travellios does not permit harassment, threats, discrimination, bullying, intimidation, or abusive behavior.

This includes conduct based on characteristics such as race, color, national origin, sex, disability, age, religion, or other characteristics protected by applicable law.

Users should maintain appropriate personal boundaries and respect the privacy, dignity, and personal space of other users.

8. Alcohol and Impairment

Users must not participate in a Travellios service while their ability to act safely and responsibly is materially impaired by alcohol, drugs, or another substance.

A Service Provider must not provide travel assistance while impaired in a manner that creates a safety risk to themselves or the Service Taker.

9. Personal Safety and Meetings

Users should use Travellios communication features for service-related communication and exercise reasonable caution when meeting another user.

Users should:

• Meet in appropriate public or designated travel locations when possible.
• Follow airport and airline access restrictions.
• Avoid sharing unnecessary personal information.
• Report suspicious or unsafe conduct to Travellios.
• Contact local authorities when there is an immediate threat to personal safety.

Travellios does not guarantee the behavior, identity, actions, or safety of another user and cannot eliminate all risks associated with interactions between users. Travellios does not run criminal background checks on Service Takers or Service Providers, and identity verification does not screen for criminal history.

10. Reporting Safety Concerns

Users should promptly report:

• Threats or violence.
• Harassment or abuse.
• Suspicious baggage or prohibited items.
• Fraudulent or misleading activity.
• Service Provider no-show or unsafe conduct.
• Service Taker misconduct.
• Attempts to bypass Travellios rules.
• Any situation that may create a serious safety or security concern.

Travellios may review reported incidents and take appropriate action based on the circumstances. Users may report a concern at any time to support@travellios.com.

11. Travellios Safety Actions

To protect users and the Travellios community, Travellios may, where appropriate:

• Investigate reported safety or conduct concerns.
• Request additional information.
• Restrict or suspend an account.
• Cancel or prevent a service connection.
• Withhold or adjust payments under the Payment Terms.
• Remove content or communications that violate applicable rules.
• Cooperate with law enforcement or government authorities when legally required or otherwise permitted by law.

Travellios may consider the seriousness and circumstances of each incident when determining appropriate action.

12. Cooperation With Authorities

Travellios may disclose relevant information to law enforcement, government agencies, courts, or other authorized authorities when required by law, legal process, or where permitted to address a serious safety, security, or legal concern.

Travellios does not encourage users to take law-enforcement matters into their own hands.

13. Violation of Safety Requirements

Violation of these requirements may result in warnings, cancellation of a service, suspension or termination of an account, withholding or adjustment of payments under the Payment Terms, or other appropriate action.

Serious conduct may also be reported to the appropriate authorities.

14. No Guarantee of Safety

Travellios takes reasonable measures to promote a safe platform; however, travel and interactions between individuals involve inherent risks.

Travellios cannot guarantee that every user, Service Provider, Service Taker, airline, airport, or third party will behave safely or lawfully at all times.

Users remain responsible for exercising reasonable judgment and following applicable safety, security, airline, airport, and legal requirements.

15. Acceptance of These Requirements

By checking the acceptance box at registration, checkout, or acceptance of a service request, you acknowledge that you have read, understood, and agree to comply with these Safety Policy and User Conduct Requirements, together with the Terms of Use, Privacy Policy, Payment Terms, Cancellation and Refund Policy, and other applicable policies.