TERMS OF USE

1. About Travellios

Travellios is a technology platform that facilitates connections between people who need travel assistance (“Service Takers” or “STs”) and people who offer travel companionship or assistance (“Service Providers” or “SPs”).

Travellios is primarily a technology platform and marketplace that connects STs and SPs.

Travellios does not physically accompany, supervise, control, manage, or direct the activities of STs or SPs during a journey.

2. User Types

The Platform may include:

• Regular Customers — users who use the Platform for their own travel needs.
• Service Takers (STs) — travelers seeking travel companionship or assistance.
• Service Providers (SPs) — eligible users who voluntarily offer permitted travel companionship or assistance.

A User may have more than one user type where permitted by Travellios.

3. Travellios as a Connecting Platform

Travellios facilitates connections between STs and SPs and may provide related technology, booking, communication, payment, verification, and administrative functions. When Travellios sells an airline ticket, it does so through a third-party booking provider, and the booking confirmation names the operating airline, the booking provider, and the merchant of record for the fare.

Travellios does not:

• physically accompany STs or SPs;
• supervise the journey;
• guarantee that an ST or SP will appear;
• guarantee that an SP will perform a service;
• control the conduct of STs, SPs, airlines, airports, or other third parties;
• guarantee transportation or airline operations; or
• assume responsibility for events occurring during the journey.

4. Travel Assistance and Companionship

Services offered through Travellios are intended to provide permitted travel companionship and practical travel assistance.

Examples may include reasonable assistance with:

• airport check-in;
• navigating the airport;
• luggage assistance;
• wheelchair or accessibility coordination;
• completing ordinary travel forms;
• finding gates or airport facilities;
• check-out assistance; and
• general travel companionship.

The exact service must be agreed through the Platform or Journey Contract.

5. No Medical or Professional Care

Travellios does not provide medical, nursing, professional caregiving, therapy, diagnosis, treatment, medication administration, medical monitoring, or emergency medical services.

An SP is not a medical professional or professional caregiver merely because the SP provides travel companionship or practical assistance through Travellios.

6. ST Medical and Personal-Care Responsibility

The ST is responsible for arranging any medical, nursing, personal-care, accessibility, mobility, or other professional services that the ST requires.

An ST must not rely on an SP or Travellios for medical or professional care.

7. Emergencies

Travellios is not an emergency-response provider.

In an emergency, users should contact the appropriate emergency service, airport personnel, airline personnel, medical provider, law enforcement, or other appropriate authority.

An SP may assist an ST in contacting emergency services when reasonably possible and safe, but the SP is not responsible for providing emergency medical treatment.

8. Eligibility

Users must provide accurate registration information and satisfy all eligibility requirements applicable to their user type.

Travellios may refuse, suspend, or terminate an account if eligibility requirements are not satisfied or information is inaccurate.

You must be at least 18 years old to create an account. A parent or legal guardian who holds an account must make any booking for a traveler under 18.

You are responsible for keeping your password confidential and for all activity under your account. Notify Travellios at support@travellios.com as soon as you learn of any unauthorized use of your account.

9. Account Registration and Acceptance of Terms

By completing registration and creating an account, both STs and SPs agree to and are legally bound by these Terms and all applicable Travellios policies and agreements.

These may include:

• Privacy Policy;
• Cookie Policy;
• Cancellation and Refund Policy;
• Service Taker Terms;
• Service Provider Terms & Conditions;
• Payment Terms;
• Illinois Consumer Disclosures;
• Journey Contract;
• Safety Policy and User Conduct Requirements; and
• Chat and In-App Communication & Privacy Rules, Marketplace/Platform Disclaimers, Liability Disclaimers and Limitations of Liability, and Indemnification.

No separate acknowledgment or acceptance is required for each individual policy, unless such separate acknowledgment is required by applicable law.

If you do not agree to these Terms and applicable policies, you must not register for or use the Platform.

10. Identity Verification for ST and SP

Travellios may require STs and SPs to complete identity verification through a third-party identity-verification provider.

Verification may be required before a user can book, provide services, or access certain Platform features.

11. Third-Party Identity Verification

A third-party identity-verification provider (the "Verification Provider") performs identity verification for Travellios under a written contract with Travellios.

The verification provider may use government identification, biometric verification, photographs/selfies, government identification numbers, and other information available to it for verification purposes.

Travellios does not itself review identification documents or perform the facial match, and Travellios receives only the verification result and the limited account information described in Section 13.

When verification uses a facial scan or any other biometric identifier, the Verification Provider collects it on Travellios's behalf only after you accept the Travellios Biometric Information Notice and Release. That release is a separate document, and acceptance of these Terms does not serve as the release.

Travellios does not require users to separately provide identification documents to Travellios when the verification provider handles the verification process.

12. Purpose of Identity Verification

Identity verification may be used to:

• confirm user identity;
• verify eligibility;
• prevent fraud;
• improve Platform safety and trust;
• comply with applicable requirements; and
• support booking or service-provider eligibility.

Verification does not guarantee the safety, conduct, honesty, qualifications, or performance of any user.

13. Information Provided to Travellios by Verification Provider

The third-party verification provider may provide Travellios with verification results and information necessary for account administration, such as whether verification was successfully completed.

Travellios will process such information in accordance with its Privacy Policy and applicable law.

14. No Sharing of Identity-Verification Information With Other Users

Travellios does not share a user's identity-verification information with other STs, SPs, or ordinary Platform users.

Verification information is not provided to another user for the purpose of independently verifying or investigating the identity of an ST or SP.

15. Disclosure to Police and Government Authorities

Travellios may disclose applicable account, identity, safety, transaction, or other information to police, law enforcement, government authorities, courts, regulators, or other legally authorized authorities when required or permitted by applicable law.

This may include requests or investigations involving fraud, safety, serious incidents, criminal activity, legal violations, or other lawful governmental matters.

16. User Responsibility During Verification

Users must provide truthful and accurate information during registration and verification.

Providing false, misleading, fraudulent, or inaccurate information may result in suspension or termination of the account.

17. Verification Result

A successful identity verification means only that the applicable third-party verification process was completed successfully.

Verification is not a guarantee of:

• personal safety;
• character;
• criminal history;
• professional qualifications;
• medical condition;
• financial responsibility;
• service quality; or
• future conduct.

18. Verification Is Not Medical or Professional Verification

Identity verification does not verify that an SP is medically qualified, professionally licensed, trained as a caregiver, or qualified to provide medical or professional services.

19. Verification Fees

An Identity Verification Fee may apply.

Any applicable fee will be disclosed before the applicable charge is made.

Unless expressly stated otherwise, an Identity Verification Fee is separate from the Travellios Service Fee.

20. Failed or Incomplete Verification

Travellios may prevent a user from booking, providing services, or accessing certain Platform features if required verification is incomplete, unsuccessful, expired, or otherwise does not satisfy applicable requirements.

21. Minors and Travelers Under 18

Users must comply with applicable airline, travel, parental-consent, and legal requirements concerning travelers under 18.

An unaccompanied or single traveler under 18 may not be booked through the Platform unless all required parent/legal guardian consent, documentation, airline authorization, and other applicable requirements have been satisfied.

Travellios may reject or cancel a booking that does not satisfy these requirements.

An SP is not automatically a parent, legal guardian, or professional caregiver for a traveler under 18.

22. Service Provider Age Requirement

To become or remain a Service Provider, an individual must be at least 18 years old and physically able to perform the assistance the SP accepts, including walking airport distances, standing in lines, and helping the ST move through the airport.

Accordingly:

• individuals under 18 may not act as SPs.

Travellios may verify the user's date of birth through its registration or third-party verification process.

Providing a false date of birth or otherwise misrepresenting age is prohibited.

23. Service Provider Participation

An SP voluntarily chooses to offer a service through the Platform.

By selecting an option indicating that the SP is willing to provide a service or appear as an available companion, the SP agrees to the applicable service requirements and Platform Terms.

An SP who does not wish to provide a service may use the Platform as a regular traveler where permitted.

24. Matching and Compatibility

Travellios may facilitate matching or connection based on information such as route, destination, travel date, language, preferences, experience, or support requirements.

A match or connection does not constitute a guarantee that the ST and SP are personally compatible or that the service will be successful.

25. Independent Relationship Between ST and SP

STs and SPs are independent users of the Platform.

Nothing in these Terms creates an employment, partnership, joint venture, agency, fiduciary, medical-caregiver, transportation, or legal-guardian relationship between Travellios and an ST or SP.

Travellios does not supervise or control the physical relationship between ST and SP.

26. Travel Bookings

Travel bookings may be made through Travellios using available third-party travel services or airline systems.

The traveler is responsible for reviewing booking information, passenger information, itinerary, travel dates, baggage requirements, and other booking details before completing the transaction.

27. Airlines and Third-Party Travel Suppliers

Airlines, airports, transportation providers, hotels, payment providers, identity-verification providers, and other third parties operate independently of Travellios.

Their own terms, policies, schedules, fees, restrictions, and procedures may apply.

28. Travel Documents and Entry Requirements

Each traveler is responsible for having valid passports, visas, permits, identification, vaccination or health documentation where legally required, and any other documents necessary for the applicable journey.

Travellios does not guarantee admission into any country or compliance with immigration, customs, or government requirements.

29. Prices and Fees

Users are responsible for applicable amounts shown during the booking or service process.

Charges may include, where applicable:

• airline or travel supplier charges;
• Service Provider Fee, charged for each flight segment;
• Travellios Service Fee, charged once per booking;
• taxes;
• verification fees;
• baggage or other supplier charges; and
• applicable cancellation or other fees.

30. Price Breakdown

Before completing a transaction, Travellios may display applicable charges and fees.

Users are responsible for reviewing the displayed amount before confirming the transaction.

31. Payment Processing

Payments may be processed through third-party payment providers.

Travellios may not directly store or process all payment information.

Users authorize applicable charges to be processed through the selected payment method in accordance with the applicable transaction.

32. Service Provider Payments and Service Disputes

The ST may pay the applicable Service Provider Fee through the Platform.

Travellios may hold the Service Provider Fee until the applicable journey is completed, and Travellios releases, withholds, or refunds that fee on the timeline stated in Sections 5 and 7 of the Payment Terms.

If an ST reports that an SP:

• did not provide the agreed service;
• provided only part of the service;
• did not appear;
• abandoned the service;
• materially failed to perform;
• violated the Journey Contract; or
• otherwise failed to fulfill the agreed commitment,

Travellios may review the available information.

Following its administrative review, Travellios may:

• release the full Service Provider Fee;
• release only part of the Service Provider Fee;
• withhold the entire Service Provider Fee; or
• otherwise adjust the payment in accordance with applicable Travellios policies.

Any portion of the Service Provider Fee that Travellios does not release to the SP is refunded to the ST's original payment method.

Factors considered may include the portion of the service completed, duration of service, reason for failure, notice provided, available evidence, safety circumstances, replacement arrangements, and the applicable Journey Contract and policies.

An administrative payment decision does not make Travellios responsible for the underlying journey or guarantee the performance of either user.

33. Cancellations, Changes, and Refunds

Cancellations, changes, and refunds are subject to the applicable Travellios and third-party supplier policies.

Airline or travel-supplier cancellation rules may apply separately.

Travellios does not guarantee that an airline or third-party supplier will provide a refund. Travellios issues the refunds stated in the Cancellation & Refund Policy, including any refund that federal or Illinois law requires Travellios to make when an airline cancels or significantly changes a flight.

34. Verification Fee Refunds

Where an Identity Verification Fee applies, the refundability of that fee will be governed by the applicable transaction terms and Travellios policies.

Once a verification process has been initiated or processed, the Identity Verification Fee is non-refundable, except where applicable law requires a refund.

35. Service Provider Cancellation, No-Show, or Failure to Provide Service

When an SP accepts a service commitment through Travellios, the SP is responsible for fulfilling that commitment in accordance with the applicable Terms and Policies.

If an SP:

• cancels a confirmed service;
• fails to appear;
• arrives but does not provide the agreed service;
• provides only part of the agreed service;
• leaves the ST before completing the agreed service; or
• otherwise fails to fulfill the service commitment,

Travellios may apply the applicable cancellation, no-show, or service-failure amount.

When the ST and SP are connected, Travellios places an authorization hold for the applicable amount on the payment card the SP keeps on file, and it releases the hold after the SP completes the agreed service.

If the applicable amount becomes payable, Travellios collects it from that card under the Payment Terms and the Cancellation & Refund Policy.

If the card charge fails, the amount remains due and payable on the SP's Travellios account, and Travellios may deduct it from funds payable to the SP or charge another valid payment method associated with the SP's account, subject to applicable law and payment-provider requirements.

If the charge cannot be processed, the amount may remain outstanding. Travellios may restrict the SP's ability to accept new service commitments, receive future SP payments, or use applicable Platform features until the outstanding amount is paid or otherwise resolved.

Travellios may also deduct outstanding amounts from future amounts payable to the SP.

For a partial service failure, Travellios may determine that only a portion of the applicable amount or Service Provider Fee should be withheld, deducted, or otherwise adjusted.

If the SP provides reasonable documentation showing that the cancellation, no-show, or failure resulted from an emergency or circumstances outside the SP's reasonable control, Travellios may review the circumstances and may reduce, waive, or adjust the applicable amount.

Any hold, deduction, or charge under this Section is an administrative payment action only. It does not mean that Travellios supervises, guarantees, controls, or assumes responsibility for the SP, ST, flight, baggage, journey, or any event occurring during the journey.

36. Journey Contract

After an ST and SP are connected for an applicable journey, Travellios may generate a Journey Contract or journey confirmation containing the applicable journey and service information.

The Journey Contract may include the first name and first initial of the last name of the applicable ST and SP.

The Journey Contract is the journey confirmation that Travellios issues to the connected ST and SP. It records the journey date, route, meeting point, agreed assistance, Service Provider Fee, and applicable cancellation terms, and it forms part of the agreement between the ST and the SP. If the Journey Contract conflicts with these Terms, these Terms control.

37. Sharing Journey and Contract Details

Travellios may share necessary journey and service information between the connected ST and SP for the purpose of coordinating the applicable journey.

Information may include applicable travel dates, route, meeting information, service requirements, and other information reasonably necessary for the agreed service.

38. ST and SP Agreement to Information Sharing

By registering and using the Platform, STs and SPs agree that Travellios may share necessary information between connected parties for the legitimate purposes of coordinating the applicable journey and service.

No separate acknowledgment is required unless required by law.

Users must treat information received from another user as confidential.

39. Communication During the Journey

Travellios may provide in-app communication, chat, or calling features.

Such features may be available only during a defined period, beginning three (3) days before the applicable travel date and continuing through the applicable journey or activation period.

Travellios may restrict or modify communication features for safety, privacy, technical, or operational reasons.

By providing a mobile number, you agree that Travellios and its service providers may call or text you, including with automated messages, about your account, verification, bookings, and journeys. Message and data rates may apply. Travellios sends marketing calls or texts only with your separate prior express written consent, and that consent is not a condition of any purchase. You may opt out by replying STOP or by any other reasonable means, and Travellios will honor the request within ten (10) business days.

40. Confidentiality of Contact Information

41. Privacy and Respect Between ST and SP

STs and SPs must respect each other's privacy, confidentiality, personal boundaries, and reasonable expectations of privacy.

Users must not use another user's information obtained through Travellios to:

• harass or threaten the person;
• make unwanted contact;
• contact family, friends, or employers without authorization;
• monitor or locate the person;
• publish information online or on social media;
• solicit unauthorized business;
• create unauthorized accounts;
• sell or transfer the information; or
• otherwise misuse the information.

Contact and personal information obtained through Travellios may be used only for legitimate purposes related to the journey, service, safety, booking, payment, dispute resolution, or another authorized purpose.

42. Post-Journey Confidentiality and No Unauthorized Contact

43. Electronic Agreement and Binding Acceptance

Checking the acceptance box at registration or checkout constitutes electronic acceptance of these Terms and all applicable Travellios policies.

Users agree that electronic acceptance is legally binding to the extent permitted by applicable law.

Continued use of the Platform after properly communicated changes become effective constitutes acceptance of the revised Terms.

No separate acknowledgment is required for each individual section or policy unless required by law.

You consent to receive agreements, booking statements, receipts, notices, and other records electronically through the Platform or by email. You may withdraw this consent, or request a paper copy of any record at no charge, by emailing support@travellios.com, and a withdrawal takes effect within a reasonable time after Travellios receives it. To receive electronic records, you need a device with internet access, a current web browser, an email account, and software that opens PDF files. You agree to keep your email address current.

44. Personal Safety

Each user is responsible for taking reasonable precautions for their own personal safety.

Users should exercise appropriate judgment when meeting or traveling with another person.

Travellios does not guarantee the safety, conduct, honesty, or intentions of any ST or SP.

45. Luggage, Personal Property, and Baggage Safety

Each ST and SP is responsible for maintaining control and supervision of their own luggage, baggage, documents, money, electronics, medication, and personal property.

Users should not blindly trust another person with their belongings.

An ST or SP must not:

• accept an unknown or unverified package or item from another person;
• place an unknown or unverified item in another person's luggage;
• allow another person to place an unknown or unverified item in their luggage;
• agree to carry an item without knowing what it is and whether it may legally be transported;
• transport prohibited, restricted, illegal, or dangerous items for another person; or
• give another person uncontrolled access to personal luggage.

Users should exercise particular caution because unknown items may potentially include illegal drugs, restricted goods, prohibited articles, dangerous materials, weapons or weapon-related items, undeclared goods, or other unlawful items.

Each user is responsible for knowing the contents of their own luggage and any item they voluntarily accept, carry, store, or transport.

Travellios does not inspect, pack, search, approve, certify, control, or supervise user luggage or baggage handovers.

46. User Information

Users are responsible for ensuring that information submitted to Travellios is accurate, current, and not misleading.

Users must promptly update material information when necessary.

47. User Content

Users may submit profiles, photographs, reviews, descriptions, preferences, messages, or other content.

Users must not submit unlawful, fraudulent, defamatory, threatening, discriminatory, abusive, or misleading content.

Travellios may remove content that violates these Terms or applicable law.

You keep ownership of the content you submit. You grant Travellios a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and distribute that content on and in connection with the Platform while it remains on the Platform and for a reasonable period afterward for backup, legal, and dispute purposes.

48. Ratings and Reviews

Users may be permitted to provide ratings and reviews after a journey or service.

Reviews must be truthful and based on the user's genuine experience.

Users may not manipulate ratings, submit fraudulent reviews, threaten another user to obtain a favorable review, or use reviews to harass another person.

49. Prohibited Conduct

Users must not:

• violate applicable law;
• commit or facilitate criminal activity;
• threaten, harass, abuse, stalk, or intimidate another person;
• impersonate another person;
• provide false identity or age information;
• misuse the Platform;
• share another user's contact information without authorization;
• violate another user's privacy;
• knowingly accept, carry, transport, or store illegal or prohibited items;
• place unknown items in another person's luggage;
• ask another person to carry an unknown or unlawful item;
• use Travellios to arrange unlawful activities;
• circumvent applicable Travellios fees or procedures;
• interfere with Platform security;
• create fraudulent accounts; or
• otherwise misuse the Platform.

50. Privacy

Travellios collects, uses, and processes personal information in accordance with its Privacy Policy.

Users should review the Privacy Policy for information concerning collection, use, storage, security, retention, and disclosure of personal information.

51. Intellectual Property

The Platform, including its software, design, branding, trademarks, logos, text, graphics, content, and technology, belongs to Travellios or its applicable licensors.

Users may not copy, reproduce, modify, distribute, sell, reverse engineer, or commercially exploit Travellios intellectual property without authorization.

If you believe content on the Platform infringes your copyright, send a notice that meets the requirements of the Digital Millennium Copyright Act to support@travellios.com with the subject line "Copyright Notice." Travellios removes or disables access to infringing content and terminates the accounts of repeat infringers in appropriate circumstances.

52. Third-Party Services

The Platform may depend on third-party services, including airlines, travel suppliers, payment providers, identity-verification providers, communication providers, mapping services, hosting providers, and other technology providers.

Travellios is not responsible for the independent acts, omissions, availability, policies, or performance of third-party providers.

53. Platform Availability

Travellios does not guarantee that the Platform will always be available, uninterrupted, secure, error-free, or free from technical problems.

Travellios may modify, suspend, restrict, or discontinue Platform features.

54. Travel and Journey Risks

Travel and physical journeys involve risks that Travellios does not control.

Travellios is not responsible, to the maximum extent permitted by law, for events including:

• flight cancellations or delays;
• missed flights;
• airline decisions;
• airport disruptions;
• immigration or customs decisions;
• lost, delayed, or damaged baggage;
• stolen or missing personal property;
• injury or illness;
• accidents;
• ST or SP no-shows;
• failure to provide or receive services;
• disputes between STs and SPs;
• harassment or misconduct;
• theft or fraud;
• illegal or criminal acts;
• loss or damage caused by another person;
• government actions; or
• other events occurring during or in connection with a journey.

55. Travellios Does Not Assume Journey Responsibility

Travellios's role is limited to facilitating connections and providing the Platform and applicable administrative services.

Travellios does not become an insurer, guarantor, supervisor, employer, caregiver, medical provider, security provider, transportation provider, or travel companion merely because it connects an ST and SP or processes a transaction.

Travellios does not assume responsibility for the physical journey or for the actions or omissions of STs, SPs, airlines, airports, or other third parties.

56. Liability Disclaimer and Limitation

To the maximum extent permitted by applicable law, Travellios will not be responsible for losses, damages, injuries, expenses, claims, liabilities, or consequences arising from:

• the conduct or actions of an ST or SP;
• failure of an ST or SP to perform;
• flight cancellation or delay;
• baggage loss, damage, or theft;
• loss or theft of personal property;
• injury, illness, accident, or death;
• criminal or unlawful conduct;
• disputes between users;
• immigration, customs, or governmental actions;
• third-party services; or
• events occurring during the journey.

This paragraph does not release Travellios from loss caused by its own negligence or willful misconduct.

To the maximum extent permitted by law, Travellios's total aggregate liability for all claims arising out of or relating to the Platform, any booking, or these Terms will not exceed the greater of (a) the total Travellios Service Fees and Identity Verification Fees you paid to Travellios during the twelve (12) months before the event giving rise to the claim, or (b) US $100 (the "Liability Cap"). The Liability Cap does not limit any refund that Travellios owes under the Cancellation & Refund Policy or applicable law, or liability for Travellios's fraud or willful misconduct.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

57. Indemnification

To the maximum extent permitted by applicable law, users agree to indemnify and hold harmless Travellios, Kishreeja LLC, and their applicable officers, employees, contractors, and representatives from claims, losses, damages, liabilities, costs, and expenses arising from:

• the user's conduct;
• the user's violation of these Terms;
• the user's violation of applicable law;
• the user's interaction with another user;
• the user's property or luggage;
• the user's service commitments; or
• the user's unlawful or unauthorized activities.

This indemnity does not apply to the extent a claim results from the gross negligence or willful misconduct of Travellios. The Indemnification policy governs the procedure for any claim under this Section.

58. Account Suspension and Termination

Travellios may suspend, restrict, or terminate an account when reasonably necessary, including for:

• violation of these Terms;
• false or fraudulent information;
• safety concerns;
• prohibited conduct;
• failure to pay amounts due;
• cancellation or no-show violations;
• misuse of personal information;
• privacy violations;
• unlawful activity; or
• other circumstances permitted by applicable law.

Where appropriate, Travellios will give notice and an opportunity to respond before taking final action. If Travellios closes an account for a reason other than the user's breach of these Terms, Travellios refunds amounts paid for services not yet provided.

59. User Disputes

Disputes between STs and SPs are primarily disputes between those users.

Travellios may conduct an administrative review where appropriate, particularly for payment, cancellation, no-show, service-failure, safety, or Platform-related matters.

Any such review does not make Travellios a guarantor, insurer, arbitrator, or responsible party for the underlying journey.

60. Dispute Resolution

Users agree to first attempt to resolve Platform-related disputes through Travellios support where applicable.

Informal resolution. Before starting an arbitration or a small-claims case, you or Travellios must send the other a written notice that describes the claim and the relief requested. Notices to Travellios go to support@travellios.com. The parties will try in good faith to resolve the claim for thirty (30) days after the notice is received.

Binding arbitration. If the claim is not resolved, you and Travellios agree to resolve any dispute arising out of or relating to these Terms, the Platform, or any booking by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The Federal Arbitration Act governs this Section. The arbitrator may award the same individual relief that a court could award. Travellios pays the filing, administrative, and arbitrator fees that the Consumer Arbitration Rules assign to the business. The hearing takes place by video or in the county where you live, unless both parties agree otherwise.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may ask a court to stop infringement or misuse of intellectual property.

Class action waiver. You and Travellios may bring claims against each other only in an individual capacity, and neither may bring a claim as a plaintiff or class member in any class, collective, or representative proceeding. If a court decides this paragraph is unenforceable as to a claim, that claim proceeds in court under Section 61, and the rest of this Section continues to apply.

Opt-out. You may opt out of arbitration by emailing support@travellios.com with the subject line "Arbitration Opt-Out" within thirty (30) days after you first accept these Terms. Opting out does not affect any other part of these Terms.

This Section survives the closure of your account.

61. Governing Law

These Terms are governed by the laws of the State of Illinois and applicable federal law, without regard to conflict-of-laws rules. Subject to Section 60, any claim that proceeds in court will be brought in the state or federal courts located in the Illinois county where Kishreeja LLC maintains its principal office, and you and Travellios consent to personal jurisdiction there. This Section does not remove any protection that the mandatory consumer laws of the state where you live give you.

62. Consumer Rights

Nothing in these Terms is intended to waive or limit any consumer right that cannot legally be waived or limited.

Where applicable law provides a user with mandatory rights or protections, those rights will apply.

63. Changes to These Terms and Policies

Travellios may update these Terms and applicable policies from time to time.

Travellios will give at least fourteen (14) days' notice of a material change by email and through the Platform before the change takes effect. A change does not apply to a dispute that either party raised before the change took effect.

The updated Terms will become effective on the stated effective date.

Continued use of the Platform after the effective date constitutes acceptance of the updated Terms to the extent permitted by law.

64. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to the extent permitted by law.

65. No Waiver

Travellios's failure to enforce a provision of these Terms does not constitute a waiver of its right to enforce that provision later.

66. Entire Agreement

These Terms, together with the applicable Travellios policies and agreements incorporated by reference, constitute the agreement between the User and Travellios regarding use of the Platform, except where a separate written agreement expressly applies.

If these documents conflict, the following order applies: (a) the Service Taker Terms or the Service Provider Terms & Conditions control matters specific to that user type; (b) the Payment Terms and the Cancellation & Refund Policy control fees, payment holds, payment release, and refunds; and (c) these Terms control all other matters, including dispute resolution, governing law, the Liability Cap, and indemnification.

67. Assignment

Users may not assign or transfer their rights or obligations under these Terms without Travellios's prior written authorization, except where otherwise permitted by applicable law.

Travellios may assign or transfer its rights and obligations as permitted by law.

68. Contact Information

69. FINAL USER AGREEMENT

By registering for, accessing, or using Travellios, the User confirms that the User agrees to these Terms and all applicable Travellios policies.

By registering, both STs and SPs are bound by the applicable Terms and Policies without requiring a separate acknowledgment for each individual policy, unless separately required by law.

The User understands and agrees that:

1. Travellios is primarily a technology platform and marketplace that connects STs and SPs.
2. Travellios does not physically accompany, supervise, control, or guarantee the journey or the conduct of either user.
3. Travellios does not provide medical, nursing, professional caregiving, or emergency medical services.
4. STs are responsible for arranging their own required medical, personal-care, accessibility, and professional services.
5. Identity verification may be performed independently by a third-party verification provider.
6. Travellios does not share identity-verification information with other users, but may disclose applicable information to legally authorized authorities when required or permitted by law.
7. An SP must be at least 18 years old and able to perform the assistance the SP accepts.
8. Travelers under 18 are subject to applicable parent/legal guardian, airline, and legal requirements.
9. ST and SP journey-related information may be shared between connected users when reasonably necessary to coordinate the journey.
10. STs and SPs must keep each other's contact and personal information confidential and must not share it with any other person without authorization, subject to the limited exceptions stated in these Terms.
11. Confidentiality and privacy obligations continue after the journey.
12. Users must maintain control of their own luggage and personal belongings and must not knowingly accept, carry, or place unknown or unlawful items in another person's luggage.
13. Users may not use information obtained through Travellios to circumvent Travellios fees, verification requirements, or Platform procedures.
14. An SP who cancels, does not show up, or fails to provide the agreed service may be subject to a cancellation, no-show, or service-failure amount.
15. Travellios may hold or reserve such amount on the SP's account and may deduct it from available or future amounts payable to the SP.
16. If sufficient funds are not available, the amount may remain due on the SP's account and may be charged to the payment method associated with the account, subject to applicable law and payment-provider requirements.
17. Travellios is not responsible for flight cancellations, delays, missed flights, baggage loss or damage, stolen property, no-shows, failure to provide service, injuries, accidents, disputes, theft, fraud, criminal or unlawful acts, immigration or government actions, or other events occurring during the journey, except to the extent liability cannot legally be excluded.
18. Travellios's administrative review, payment hold, payment deduction, or account action does not mean that Travellios assumes responsibility for the physical journey or guarantees the conduct or performance of any user or third party.